Why Choose PlanPay?
Complete Control
Customize your payment plan. No hidden fees or surprises, just total control over your payments.
Ultimate Flexibility
Adjust your payment options as needed. Modify or make early payments with ease to suit your lifestyle.
Transparent Transactions
Clear communication from start to finish. Track your payments through our user-friendly app.
Seamless Integration
Quick and easy checkout across various merchants. PlanPay's streamlined system makes paying a breeze
Secure and Trustworthy
Safety first. All transactions are encrypted, and a professional support team is always on hand.
Enhance Your Purchasing Power
Spread costs over time and access premium experiences. Manageable installments make aspirational purchases accessible.
Questions about PlanPay? We've Got Answers!
How can I book and pay for an experience using PlanPay?
Choose PlanPay as your payment option at checkout on your preferred merchant. Setting up an account takes under 2 minutes. There are no credit checks because you’re using your own money. After this, configure your Plan, make the initial payment, and start looking forward to your experience.
How much does a Plan cost?
The Plans cost is the total price divided into a deposit and regular payments based on your chosen schedule (weekly, fortnightly, or monthly). PlanPay doesn't charge extra fees for account creation, Plan setup, or payments.
Does PlanPay run credit checks?
No. With PlanPay, you pay upfront with your funds, eliminating the need for credit checks.
How far in advance should I book to use PlanPay?
For a Plan, there's a minimum of two payments: the initial one and a scheduled payment. The gap between the final payment and the experience date is set by our partners. If a booking is too close to the experience date, PlanPay won't be an option at checkout.
Can I choose my payment dates?
Yes. Set up your Plan to pay weekly, fortnightly (Bi-weekly), or monthly. Pick the specific day to coincide with your pay cycle. Access your PlanPay account on our website to view all payment details.
Is there an upfront deposit?
If a merchant requires a deposit, it's included in the first instalment. If this deposit exceeds the regular instalment amount, the initial payment covers the deposit, with the balance spread over the Plan's duration.
Can I select the length of my Plan and number of payments?
Your Plan begins with creating your booking. the number of Payments are determined by the time until the date of your experience and your chosen payment schedule.
Why is my first instalment larger?
If there's a required merchant deposit, it's part of the first instalment. If it's more than the standard instalment, the first payment covers the deposit, and the balance gets spread over the Plan.
Is PlanPay a Buy Now Pay Later company?
No. PlanPay lets customers split purchase costs into upfront instalments, allowing them to enjoy their desired experiences without relying on credit.
How can I modify my existing Plan?
Simply login to your account our web app to manage your plans. There, you can make adjustments like paying making up for failed payment or paying to get ahead in your plan. Additionally, if you need to cancel or make specific modifications, you can directly contact the business or merchant offering the experience.
What experiences are available on PlanPay?
PlanPay provides a diverse range of experiences, including hotels, flights, tours, and events. Our network is expanding rapidly, with new businesses joining each month to offer PlanPay as a payment option for their experiences.
How transparent is PlanPay's process?
Transparency is at the heart of our operations. When you set up a plan, all details, including instalments, terms, and fees (if any), are clearly laid out. There are no hidden costs or surprises.
Is my information secure with PlanPay?
Absolutely. We prioritize your security and use advanced encryption methods to protect your personal and payment details. We are compliant with all major security standards, ensuring your data is kept private and secure.
Can I cancel my PlanPay instalment plan?
Yes, you can. However, cancellation policies may vary depending on the merchant or service provider. We recommend checking the specific terms and conditions associated with your purchase. If you decide to cancel, please reach out to the merchant directly, and also inform us so we can adjust your PlanPay account accordingly.
How can I contact PlanPay support?
Our support team is here to help! You can contact us through our app, via email, or by calling our helpline. Check the 'Contact Us' section on our website for specific details.
